Quality & Services
Ensure proper stationeries and merchandising in the Branch at all-time guided by communication plan.
Ensure handling and covering all customer requests/ inquiries to ensure services excellencies
Efficiently handle customers complaints, escalating as appropriate.
Responsible for operations of (Express Banking, Advisory) in terms of authorizations, custodies and reviewing all related reports.
Regularly promote the usage of other delivery channels via day-to day contacts with the customers.
Ensure continuous flow of appointments at Advising Zone.
CBE, Compliance, Audit, Procedures
Responding to Compliance Dept. requirements in terms of obtaining proper approvals
Ensure implementation of all Bank policies / procedures / KYC compliance requirements are in place
Ensure following set procedures / policies as per designation letter.
Ensure full adherence to credit policies and required documentations.
And any other assigned tasks.
Academic and professional qualifications


University Degree preferably
Strong analytical skills and observation to trends
Good finance background
Strong relationship management & portfolio management
Good command of the English language
Good knowledge of assets management ( preferably credit course )
Team management and coaching abilities awareness to the BB team members
Good presentation skills
Product knowledge awareness
Good understanding to the market offering scope of the business banking


Experience and other requirements


Years of experience: Minimum of a Bachelors degree,
4- 8 years of experience out of which 2 - 4 years relevant banking experience in BB or SMEs (Relationship Officer – Credit Analyst – Senior Customer Service)


Credit Course is a musQ
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