Whats more, we believe that you have the following knowledge, capabilities and motivation:
Live and share the IKEA values every day
Holds Bachelors Degree
3 to 5 years experience in smilar role
Background or experience in retail, home furnishings, kitchen/office furniture, telecommunication, hotels or related field
Customer Focus, Initiative, Sales Driven
Proficiency in MS Office applications, especially MS Excel and Word
Fluency in Written and spoken English
Able to work on rotational shifts, weekends and public holidays




About The Role


You are responsible to oversee and provide support on the info desk, in order to assist customers in a friendly and professional manner.


Key Specific Accountabilities
Handles routine customer complaint promptly and courteously.
Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
Greets and welcomes customers on arrival at the store.
Makes announcements and pages the person the visitors have asked to see.
Ensures Customers bags are stored safely and security.
Ensures all customers queries are attended to in a professional manner.
Ensures Shopping tools and catalogues are available for the customers.
Provides bags / trollies as appropriate.
Ensure all system procedures are adhered to as per policy / procedure.
Suggests improved ways of working going forwards.
Understands the impact of increasing sales with Shopping Tools.
Briefs the Duty Manager on complaints that require management assistance.
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