Job Description
Auto req ID: 217300BR
Job Description


Administer severance process back office operations (Data Integrity/Inter-departmental coordination/Documents generation/dispatch/reporting).
Develop and update enrollee list (Life insurance, Executives medical insurance, Delta insurance).
Process quarterly invoices (Life insurance, Executives medical insurance, Delta insurance).
Coordinate executives medical cards issuing process.
Finalize life insurance claims (death and disability cases) in coordination with finance and field teams.
Process one time payments (Iftar/Eid/etc..).
Work with TR team on wellness campaigns activation and communication.
Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement.
Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
Partner with team to execute plans to improve customer satisfaction with a focus on processes.
Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
Manage escalation and takes ownership for ultimate issue resolution.
Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
Ensure knowledge management platform is updated.


Qualifications/Requirements


HR Shared Services process and SLA management experience.
Service management and ticket management system experience.
Process management and continuous improvement with a focus on optimization and productivity.
Technical / Functional Skills & Knowledge of HR Tools and Interfaces.
High level of accuracy and attention to details.

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