Key Accountabilities
 

• Sales Achieve sales targets covering all required banking products as per branch business objectives.

• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.

• Products Explain products and services to customers in order to achieve sales

• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

• Complaints Resolve issues and complaints from customers; escalate issue when outside authority

• Customer requests Process requests from existing and new customers and provide them with excellent service

• Customer administration Send receive and file confirmations and ensure transfers are properly processed

• Customer records Create update and maintain relevant customer records ensuring that data is recorded appropriately

• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks

 

Education
Bachelors Degree or Equivalent Certification/Experience

Experience
From 0 to 4 years of banking experience
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