About the job

The British Council builds connections understanding and trust between people in the UK and other countries through arts and culture education and the English language. We work in two ways – directly with individuals to transform their lives and with governments and partners to make a bigger difference for the longer term creating benefit for millions of people all over the world. We help young people to gain the skills confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each others strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall including online and through our broadcasts and publications.

Position

Planning Coordinator

Pay Band: 4/H

Location

Cairo Egypt

Contract type: Fixed Term Contract – 1 Year (renewable)

Salary: 7709 EGP

Number of positions:2

Closing date and time: 20 June 2021 (23:59 GST Time)

Please note that all applications for this post should be submitted in English. It is advisable to apply in advance to avoid any technical issues at the last moment.

About Us

The British Council is the UKs international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture English language education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online broadcasts and publications. Founded in 1934 we are a UK charity governed by Royal Charter and a UK public body.

Role Purpose

The purpose of this role is to support exams capacity requirements against demand from 18 months out on a 12 month rolling basis. The role will translate demand into capacity/resource requirements for venues people and test materials to fully optimise operations and margins while maintaining service levels maximising agility and ensuring contingency. It will also contribute to plan reporting on requirements to fill capacity effectiveness of Planning and cost to serve.

Main Accountabilities

Product Service Delivery



·       Capacity Management – works with Commercial for Demand and capacity fill

·       Supports rolling 18-month single plan for all products down to Test Day

·       Translates demand into capacity plan for venues papers link to OSM (Onscreen Marking Hub) and other GNOME systems

·       Works on all the systems required to ensure the timely and accurate delivery of exams and events

·       Registration opening and closing for all products

·       Dealing with candidates post registration processes like admissions covering Statement of Entry (SOE) and import/export between online registration systems (ORS) and IELTS We Administration System (IWAS) and other board specific processes

·       Scheduling of IELTS candidates for Speaking Exams

·       Support for planning CB exams

·       Manages and is accountable for all pre-test day operations including registrations for all products and all matters relating to pre-test cancellations and refunds

Customer service



·       Supports the timely resolution of complex/escalated customer (internal or external) operational complaints and issues relating up to test day

·       Coordinating input from other colleagues/departments/managers as required to do so. Ensures the customer is kept informed throughout the process.

·       Responsible for enhanced customer service experience related to all tasks prior to test day

Relationship & stakeholder management



·       Works very closely with Distribution and CMR Test Day and Venue Managers to ensure all capacity planning is effective

·       As required supports Operations Planning Manager in hosting/attending external events or meetings ensuring these run efficiently and effectively and that a positive professional image is projected.

Risk & compliance



·       Assisting in the Contingency planning and risk management of supply.

·       Delivers on standards and performance to manage Exam security and compliance

Uses standardised processes to assist team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection security policies financial protocols anti-fraud measures) to protect the interests of the BC and its customers at each step of planning

Analysis & reporting



·       Is involved in daily/weekly planning/capacity meetings

·       Analyses performance and recommends improvements to Test Day planning activities

Commercial & resource management



·       Operates and runs regular reports on range of standard corporate financial processes and procedures to enable effective budget and resource management for the team unit or project(s) – e.g. purchase order system FABS SAP procurement processes.

·       Actively seeks to maximise value for money when acquiring resources goods or services for the team unit or project.

Leadership & management



·       Motivates and encourages team performance

About You (Essential Requirements)



·       Right to work in Egypt

·       Experience of exams operations within a large business

Further Details

If you are interested in the post and feel that you are suitable for the role then we would really like to hear from you. Please apply by 20 June 2021 (23:59 GST Time)

A connected and trusted UK in a more connected and trusted world.

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