About the job

Contract
Duration: 1 year (renewable)



Location: Cairo Egypt



Pay
Band J



Salary: 4600 EGP/month + medical insurance



Closing
date: 19 August 2021



Role
Purpose



To provide admin support and maintain an appropriate working environment
for teaching centre staff which is safe comfortable attractive and conductive
to efficiency which makes a positive statement about British Council to BC
teachers and students.



Function
Overview



British Council Egypt opened in 1938 and is the largest in the British
Councils MENA (Middle East and North Africa) region. It is high priority
country for the organisation with an annual turnover of GPB15m from teaching
examinations and grant/partnership funded projects and programmes.



It receives over 1700 customers a week on its premises in Agouza Heliopolis and
Alexandria and makes contact with a further 50000 through off-site venues. The
majority of these customers are teaching centre students and examination
candidates. British Council Egypt currently has a staff of over 270 almost half
of which are teaching staff.



British Council Egypt strategy aims to continue to grow its impact in Egypt
through increased contact and strengthened relationships with its target
customers partners and stakeholders



Main
Opportunities



To support the delivery of all teaching centre services by the
implementation of agreed tasks such as resources and facilities management
including classrooms stores and the teaching centre providing necessary
facilitation to teachers communication with teachers on their resources needs
and communication with BC candidates and course students on their issues
management of teaching centre stores of stationery and other teaching materials
in addition to providing support and covering other colleagues responsibilities
as and when needed.



Main
Accountabilities



Resources
Management

·      
Provide a monthly and whenever
requested an accurate inventory for all our custody items

·      
Teachers resources
(books/references/media) are organized recorded and stored appropriately

·      
Teachers resources are prepared on
request according to corporate standards

·      
Cupboards are always secure

·      
Signing out system for resources
and classroom accessories is kept up to date and materials not returned are
followed up within a day

·      
Receipt of all resources from
teachers at the end of academic term

·      
Provide clearance for leaving
teachers ensuring that all items in their custody is returned and as necessary
report to HR & Finance on any unreturned items

·      
Identify outdated resources and
take the necessary steps to donate/dispose them in accordance with the BC
policies

·      
Update system and database
maintained to manage resources

Facility
Management

·      
Teachers room is always tidy and
vacant tables are clear lockers and pigeonholes are secure and allocated

·      
Broken equipment is reported
within one day and followed up

·      
New teachers are provided with
lockers and pigeonholes within two working days

Assistance
for Teachers

·      
Liaise with Customer Services
Assistant in collecting information from registers for CS students at specific
times during the term

·      
Print certificates and deliver to
teachers before last week of term

·      
To provide administrative support
for delivery of Teacher Development activity

·      
Be the first level of maintenance
and troubleshooting of IT problems in classes then and liaise with IT
technician the technical problems.

·      
Provide teaching materials upon
request

·      
Provide assistance with classrooms
or resources

Communication

·      
Refer other TC enquiries to
appropriate staff

·      
Provide orientation of staff room
and resources to new teachers on request

·      
Telephone is answered as per CSS

·      
TC Resources Order & Store
Maintenance

·      
Stationery stock is replenished as
necessary

·      
New resources received are checked
against order on arrival

·      
Keep stores in good order store
all items appropriately

·      
Maintain inventory records

Other
Duties

·      
To provide cover and support for
colleagues as to ensure that the Teaching Centre Resources Team operates
flexibly and efficiently

·      
Carry out other tasks relevant to
the above core areas assigned by the TC Resources Officer

Qualification
& Experience

·      
Bachelor Degree in relevant field

·      
Fluency in spoken & written
English is essential

·      
At least 1-2 years work experience
in customer service administration or supply chain

·      
Post Graduate Degree at Logistics
or Resources management related knowledge areas is desirable

·      
PMP and/or Six Sigma Black Belt
certified is desirable

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