About the job

Role Title: Exams Resources Deployment Coordinator



Location: Cairo



Number of positions: 2



Contract type: 1-Year Fixed Term Contract (Renewable)



Payband and Salary: PB4/H 7709 EGP



Closing date and time: 07 September 2021 (23:59 GST Time)



Please note that all applications for this post should be submitted in English.
It is advisable to apply in advance to avoid any technical issues at the last
moment.



About Us



The British Council is the UKs international organisation for cultural
relations and educational opportunities. We create friendly knowledge and
understanding between the people of the UK and other countries. We do this by
making a positive contribution to the UK and the countries we work with –
changing lives by creating opportunities building connections and engendering
trust.



We work with over 100 countries across the world in the fields of arts and
culture English language education and civil society. Each year we reach over
20 million people face-to-face and more than 500 million people online via
broadcasts and publications. Founded in 1934 we are a UK charity governed by
Royal Charter and a UK public body.



Role Purpose



The purpose of this role is to support the Resource Deployment Manager
to deploy the right mix and profile of Examiners Venue Supervisors and Venue
Staff for Test Day delivery using BOSS and other systems. This role will
support recruitment and management of Examiners (incl IELTS & Schools). The
pool will participate in bulk recruitment of Venue Staff and ensure appropriate
level of recruitment for Venue Supervisors to put through short lists for
Operations Managers to select.



The Job Opportunities And Challenges

·      
Develop skills in recruitment delivering
training as well as monitoring & giving feedback on performance of venue
staff

·      
Ensuring all required
documentation is complete and up-to-date

·      
Communicate effectively when
working virtually

·      
Schedule and manage venue staff as
per deadlines

·      
Liaise with scheduling
administrator on resource requirements for various exams

Main Accountabilities



Service delivery

·      
Maintaining up to date database of
all venue staff (contact details training performance)

·      
Supporting the effective
implementation of Back Office Scheduling System & Clock in Clock out across
all exams products

·      
Organising and conducting venue
staff performance management activities (spot checks follow-ups)

·      
Checking and processing claims for
payment in a timely manner and in accordance with internal processes and
measures

·      
Management of IELTS examiner
quality and compliance through the Professional Support Network

·      
Ensuring that all venue staff
management activities are consistent with key equal opportunities and diversity
principles

Customers/ Relationship and stakeholders

·      
Carries out instructions and
requests from line manager and other managers efficiently and effectively.

·      
Working with local HR for
compliance with recruitment and induction of resources

·      
Point of contact for all venue
staff

·      
Escalates complex issues/
complaints regarding Venue Staff or Examiners to Operations Resource Manager to
provide solutions

Risk and compliance

·      
Follows agreed corporate risk
management processes and procedures when delivering services (e.g. child
protection security policies financial protocols anti-fraud measures) to
protect the interests of the BC and its customers at all times.

·      
Maintains standards and supports
Exam security and compliance

Analysis and reporting

·      
Supports daily/weekly
planning/capacity meetings

·      
Analyses outcomes and recommends
improvements to resourcing standards

Professional Development



The role includes a good level of health insurance and a friendly
English-speaking work environment. We offer opportunities to develop
professional skills through our internal portal E-Learning & Development.
The candidate is expected to complete successfully the compulsory courses
during the first month.



About You (essential requirements for the role): we are looking for someone
who has:

·      
B1 written and spoken English

·      
University degree (or equivalent)

·      
2 year working experience in
operations environments

·      
Experience working in compliance
regulated procedures

·      
Experience with planning and
scheduling

·      
Working in a challenging
environment against tight deadlines.

·      
Have knowledge/experience in child
protection policies and practices

Further Details



If you are interested in the post and feel that you are suitable for the
role then we would really like to hear from you. Please apply by 07
September 2021 (23:59 GST Time)

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