ob Responsibilities: 

-0:2 Year of experience

- Collect payments on past due bills. 

- Inform clients of overdue accounts and amount currently owed. 

- Planning for repayment of debts and preparing repayment schedules according to the debtor’s financial situation.

- Record new commitment to repay debt. 

- Always deliver a consistent and professional level of service. 

- Achieve set revenue targets and call quality objectives. 

- Advise and influence customers on the payment options for debt collection. 

- Handle each call promptly and in the correct manner, updating records accordingly. 

- Input customer related data accurately and efficiently. 

- Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly, and all parties are notified. 

- Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm. 

- Decide on the correct action when negotiating payments. 

- Always follow strict Company policies and procedures, ensuring that legal requirements are met. 

- Have the ability to relate to people from a variety of different backgrounds. 

- Be persuasive, persistent and self-motivated. 

- Show assertiveness, tact and flexibility.

Location : Mall of Arabia , 6 October

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