Duties & Responsibilities :

• End-to-end ownership of daily, weekly, month-end, quarter-end, and year-end COB cycles for the Temenos T24 Core Banking system.
• Ensure timely execution, monitoring, and successful completion of all EOD/EOM batch jobs, including financial postings, interest accruals, charges, reconciliations, and regulatory processes.
• Proactively monitor COB execution stages, identify bottlenecks, and take corrective actions to avoid delays or failures.
• Lead resolution of COB-related issues such as batch failures, performance degradation, data inconsistencies, and posting imbalances.
• Perform and oversee COB health checks, system validations, and business sign-offs before start-of-day (SOD) availability.
• Coordinate closely with Temenos application support, database, infrastructure, and vendor teams during COB execution and critical incidents.
• Ensure proper handling of exception management, reruns, restarts, and recovery procedures in line with approved operational runbooks.
• Maintain and continuously improve COB operational documentation, checklists, and SOPs.
• Ensure compliance with audit, regulatory, and internal control requirements related to COB processing.
• Manage COB performance tuning, scheduling optimization, and capacity planning to support business growth.
• Lead COB readiness activities for new product launches, system upgrades, patches, and parameter changes.
• Act as the primary escalation point during COB windows and major production issues impacting core banking availability.
• Lead and manage the IT operations team responsible for Temenos production support and monitoring.
• Ensure 24x7 operational coverage, shift planning, and skills development for COB-critical roles.
• Implement ITIL best practices across Incident, Problem, Change, and Service Management.
• Drive root cause analysis (RCA) and permanent fixes for recurring COB and batch-related issues.

Skills and Expertise :

• Deep, hands-on experience in Temenos T24 COB operations within a live banking environment.
• Strong understanding of Temenos, batch framework, and operational dependencies.
• Proven experience managing large-scale IT operations teams in a regulated financial institution.
• Strong leadership, communication, and stakeholder management capabilities.

Governance & Resilience:

• Ensure COB execution is aligned with defined SLAs and OLAs.
• Support and lead DR drills, BCP activities, and COB execution in DR environments.
• Coordinate with internal audit, risk, and compliance teams for operational reviews.

Qualifications :

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum 15 years in IT Operations, within the banking sector who using Temenos core banking.
  

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