We are seeking a skilled Implementation Officer to carry out onsite and remote software implementations for customers. This role is customer-facing, but the focus is on technical execution.

You will be responsible for deploying, configuring, integrating, and validating our systems directly within customer environments using technologies such as C#, .NET, ASP.NET, React, SQL, and optionally Android. You will work closely with customer IT teams and internal engineering teams to ensure smooth and successful system implementation.

Responsibilities

Customer Implementation & Deployment

• Visit customer sites (or remote sessions) to install, configure, and deploy system components.
• Set up backend services, frontend applications, and related infrastructure based on customer environment.
• Work with customer IT teams to configure servers, networks, databases, and integration endpoints.
• Validate that all system components function correctly in the customer’s environment before go-live.

Configuration & Technical Execution

• Configure backend (C#, .NET, ASP.NET) services for specific customer requirements.
• Implement and adjust frontend components (ASP/React.js) as needed for deployment compatibility.
• Set up database structures, initialize data, configure permissions, and establish connectivity.
• Troubleshoot technical issues during installation and integration phases.

Integration & System Setup

• Integrate the system with customer APIs, authentication systems, internal modules, or third-party services.
• Modify configuration files, deployment pipelines, or environment variables to match customer infrastructure.
• Assist in setting up CI/CD flows for customer-specific deployments (if applicable).

Testing & Validation on Customer Site

• Perform functional and technical validation after deployment.
• Run verification tests on API connections, UI flows, and backend processes.
• Identify implementation issues and collaborate with engineering teams to provide solutions.
• Ensure the system is stable, secure, and aligned with customer expectations before handover.

Training & Technical Handover

• Provide technical handover to the customer’s IT or operations team after implementation.
• Deliver technical documentation, system architecture diagrams, and environment notes.
• Conduct brief technical walkthroughs on how to manage and operate the deployed system.

Documentation & Reporting

• Maintain clear implementation documentation, installation guides, and deployment notes.
• Prepare reports summarizing implementation steps, configurations, and issues resolved.
• Record and track implementation tasks in internal systems.

Required Qualifications

• 3+ years of experience in software implementation, field engineering, or integration roles.
• Strong technical background in:
• C#, .NET, ASP.NET MVC / Web API
• React.js (medium proficiency)
• Solid understanding of SQL and relational databases (SQL Server, PostgreSQL).
• Experience integrating REST APIs, JSON structures, and authentication systems.
• Ability to troubleshoot backend, frontend, and deployment issues effectively.
• Comfortable traveling to customer sites when required.
• Strong communication skills for interacting with customer IT teams.

Preferred / Bonus Skills

• Android development experience (Java/Kotlin) — a plus.
• Experience deploying applications in IIS, Azure, AWS, or on-premise environments.
• Familiarity with Docker or container-based deployments.
• Understanding of customer IT environments (Windows Server, Linux, firewalls, networking basics).
• Exposure to system monitoring, application logs, and performance tools.

What We’re Looking For

• A technically hands-on engineer comfortable working directly with customers.
• Someone who can remain calm, organized, and professional in customer environments.
• A problem-solver who can diagnose issues quickly and apply practical solutions.

A detail-oriented individual who follows structured processes and documents work clearly

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