الخبرة : 0-3 سنة
الراتب : غير مذكور
المكان : السعودية العربيه
You are in charge of the project and features roadmap for Valeo Service Digital dealing with Customer, Car Lab, Sales, Marketing, Customer service and IT.
You will guarantee the complete loop: customer need identification, ideation, prototype, master, roll out and evolution.
You make sure with KPIs that the performance of tools is on track
You have proven skills in Agile methodology and Design Thinking in an international environment.
You are a team player and like to share your knowledge with internal teams to help them to grow in digital skills
Responsibilities
You are in charge of the continuous improvement of our features and digital tools. You secure planning, deliver on time and in full according to customer needs. You remove pain points and position Valeo Service as a game changer. You work in a perfect shape with Car Lab(innovation team / Design Thinking and customer centric approach), marketing teams, Communication Design team, development teams. External partners such as UX/UI partners can be also part of projects.
You have the following responsibilities
Identify customer needs / pain points
Interview with customers / on line survey
Analyse feedback via incoming leads (ie: webforms, NPS, on field interview)
Capture, challenge and enrich feedbacks from sales team (KAM, GAM), Tech care team, Marketing team, Customer service from local and global organisation
Prioritise projects according to ROI and customer benefits
Recommend teams and partners to set up POC
Propose, animate and optimise
Continuously look for new solutions, innovative features, and taking the best potential of our tools and systems in place
Revamp and optimise existing features
Set up test and learn approach
Set up roadmap and follow up in Jira
Answer and animate development team according to the roadmap / Sprints
Challenge development team on cost / time / feasibility
Monitor and secure velocity of the team with scrum master
Monitor progress and inform team
Define the KPI to pilot roadmap
Secure quality of deliverables
Communicate regularly to all team members and counter partners
Ambassador and team player
you pilot and challenge internal and external team / agencies
you play the game with team members from Content, Lead, Ecommerce, IS Digital, Data Science, Communications
you animate and support countries and regions to increase the digital skills and competencies at local levels
Examples Of Projects To Lead
spare part module / configurator (clucth kit for trucks ; Starter alternators ; wipers)
tech @ssist roll out / adaptation for non tecalliance countries (BR, US, Asean, CN…) and Tech assist API
app MyValeoParts
app Loyalty program
apps to come
Customer Self Care Portal
Rescuer
Dashboards
Qualifications - External
Education/Training
University degree or Master degree
Certified PO, Certified Analysis from iiBA or similar is preferred
Training, knowledge or certificates related to design thinking and user centric design is a plus
Ideally schools like Hetic or Business school with digital program
Professional Experience
8 to 10 years with minimum 3 years managing digital projects
Experience in agency or IT team, managing agile projects is a plus
You are customer centric and have proven skills to turn pain points into features benefit.
You are perfectly able to deal with all internal stakeholders with a strong relationship ability and leadership skills.
You play with various projects at the same time while delivering on time in full.
Languages
Proven Skills In English
Other Specifications