Glamera is an innovative B2B SaaS platform that provides end-to-end management, booking, and payment solutions for lifestyle businesses. Our technology empowers salons, clinics, spas, and fitness centers to streamline their operations, enhance customer experience, and boost revenue.

📍 Location: [Nasr City - Cairo - Egypt]

🕐 Full-time | hybrid | Software Industry | SaaS | B2B Sales

🔹 About the role:

As a Software Implementation Specialist, you'll lead the onboarding journey for new clients—from account activation and product training to post-implementation support. Your ability to manage multiple accounts, solve client issues, and deliver an excellent onboarding experience will be key to client retention and satisfaction.

🔹 Key Responsibilities & Duties

• Activate accounts and ensure setup readiness prior to scheduled trainings.
• Conduct daily implementation meetings, including follow-ups and client record updates.
• Deliver hands-on training on the Glamera portal (B2B SaaS platform).
• Configure and activate Glamera accounts before live sessions
• Provide post-implementation support and ensure smooth onboarding
• Collaborate with the technical and customer success teams to escalate bugs or issues
• Maintain precise documentation of all client communications and updates
• Update training materials based on new system features.

🔎 What We're Looking For

• Bachelor’s degree in Commerce (finance background is mandatory)
• 4+ years exp. in software implementation
• Previous experience in accounting or finance software is highly desirable.
• Strong communication, time management, and presentation skills
• Experience in SaaS, with client support and finance-related exposure, is mandatory
• Strong problem-solving ability and detail orientation.
• Ability to multitask and work in rotational shifts.
• Excellent English, attention to detail, and ability to multitask

🚀 Why Join Glamera?

• Hybrid Work Model – Enjoy flexibility with a balanced in-office and remote schedule.
• Competitive Compensation – Base salary + KPI bonuses
• Inclusive & Casual Culture – A friendly, supportive team.
• Special Leave Benefits – Including marriage leave to celebrate life’s milestones.
• Growth Opportunities – Build your sales career in a fast-growing tech environment with real learning, ownership, and impact.
• Clear Mission & Purpose.
• Medical Insurance
• Social Insurance
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