Job Summary:

The Senior Officer / Officer – Transformation & Change Management supports the execution of change initiatives by coordinating change activities, communications, training, and adoption tracking. The role plays a key part in ensuring smooth implementation and effective engagement of impacted employees during transformation initiatives.

Job Responsibilities:

• Support the execution of change management plans, including impact assessments, readiness activities, and communications.
• Track progress, identify adoption challenges, and escalate risks while ensuring adherence to change management standards and tools.
• Support bank-wide capacity sizing and FTE calculation through data collection, workload analysis, trackers, and dashboards.
• Prepare and distribute communications materials such as emails, presentations, FAQs, and guides.
• Assist with stakeholder engagement by preparing communications materials and coordinating workshops and feedback sessions.
• Coordinate training logistics and materials, collect adoption and feedback data, and provide day-to-day support to managers and employees during and after implementation.

Job Qualifications:

• Bachelor’s degree Business Administration, Organizational Development, Communications, or a related field.
• 3 : 5 +years of experience in change management, project coordination, business transformation, communications, or transformation-related roles, preferably within the financial services industry.
• Basic to intermediate knowledge of change management concepts and tools (e.g., ADKAR).

Human Capital Sector

Requirements added by the job poster

• Bachelor's Degree

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