Job Description

Roles & Responsibilities

We are seeking an Operations Assistant with 1+ year of experience to join the team. This role involves ensuring tasks are completed on time, checking that all requirements are met, and managing volunteer screening and interviews. The ideal candidate will have excellent English communication skills and can handle operational tasks efficiently.

Key Responsibilities:

• Task Management & Checklist Maintenance

  • Ensure that checklists for ongoing tasks are correct and complete.

  • Track and manage internal processes to ensure no task is overlooked.

• Volunteer Management

  • Screen volunteers, conduct interviews, and coordinate volunteer activities.

  • Ensure that all volunteers have the tools and support needed to perform their roles effectively.

• Communication & Support

  • Make phone calls to manage operations, assist team members, and provide information.

  • Communicate clearly and effectively with internal and external stakeholders.

Qualifications:

• Experience

  • 1+ year of experience in an operational or administrative role.

• Skills

  • Strong communication skills in English, both verbal and written.

  • Attention to detail and ability to manage multiple priorities.

  • Phone etiquette and effective interpersonal skills.

What Success Looks Like for the Role:

• Efficient management of volunteer processes with smooth onboarding and task allocation.

• Timely completion of tasks and accurate checklist management.

• Strong communication and proactive problem-solving across teams.

This is a great opportunity to help support operational efficiency and volunteer coordination. You will play a key role in the day-to-day functioning of the team, ensuring that all tasks are completed accurately and on time.

Desired Candidate Profile

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client s time zone.

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