Job Description

Roles & Responsibilities

Job Description

-Prepare and handle all vessel related documentation.

-Submit manifests to ports and generate required shipment information.

-Provide regular reports and updates to customers.

-Handle customer inquiries and provide assistance via telephone and email.

-Identify, analyze, and resolve operational or documentation issues, or escalate when necessary.

-Accurately identify customer service requests and provide appropriate solutions.

-Collect data and perform research within the permit and port systems.

-Create vessel invoices after vessel departure (Ocean Freight, THC, storage, etc.).

Requirements

-5 7 years of experience within a shipping line environment.

-Strong knowledge of Bills of Lading, manifests, and port procedures.

-Excellent communication and customer service skills.

-Proficiency in MS Office and relevant shipping/ERP systems.

-Strong problem solving skills and attention to detail.

Desired Candidate Profile

-5 7 years of experience within a shipping line environment.br>

-Strong knowledge of Bills of Lading, manifests, and port procedures.br>

-Excellent communication and customer service skills.br>

-Proficiency in MS Office and relevant shipping/ERP systems.br>

-Strong problem solving skills and attention to detail.

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