Job Description

Roles & Responsibilities

Key Responsibilities Lead Management & Qualification

• Respond rapidly to inbound leads and referrals to maximize conversion opportunities.
• Contact new leads within defined service-level agreements (SLAs).
• Qualify opportunities based on need, budget, authority, and timeline.
• Disqualify non-fit leads according to established qualification criteria.

Sales Conversion

• Convert qualified inbound opportunities into revenue.
• Conduct discovery calls, present solutions, and address objections effectively.
• Follow up consistently with prospects to move them through the sales funnel.
• Achieve monthly and quarterly revenue and conversion targets.

Pipeline & CRM Management

• Maintain accurate and complete CRM records.
• Track all lead stages, conversion status, and sales outcomes.
• Ensure strong pipeline hygiene with timely follow-ups and reminders.
• Minimize lead leakage through disciplined process adherence.

Cross-Functional Collaboration

• Route qualified complex opportunities to Client Growth or Field Sales teams.
• Share lead quality feedback with Marketing.
• Provide referral performance feedback to Partnerships.
• Communicate customer insights and objections to relevant stakeholders.

Customer Experience

• Deliver professional, responsive, and customer-focused interactions.
• Ensure a smooth and positive buying experience across all touchpoints.

Desired Candidate Profile

The ideal candidate has strong sales and objection-handling skills, excellent CRM discipline, and a proven ability to achieve revenue and conversion targets.

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