Job Details

Experience Needed:3 To 5 Years

Career Level:Manager

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Business Development
• Sales/Retail

Skills And Tools:

Quality AuditingE-PaymentsBankingSales AnalysisAMLQuality AssuranceTrainingCRM SoftwareCBEFin-techPOSFollow UpIndirect SalesDigital SalesAnalysis

Job Description

• Conduct regular audits on sales transactions, processes, and documentation to ensure full compliance with company policies, CB regulations, and industry standards. 
• Identify risks, violations, or fraud attempts and propose corrective/preventive actions. 
• Maintain detailed audit reports and follow-up on action items. 
• Monitor and ensure KYC, AML, and data privacy adherence in field operations. Quality Assurance: 
• Implement quality standards and performance benchmarks for indirect sales representatives. 
• Review client visits, and POS installations to ensure professionalism and accuracy. 
• Analyze operational KPIs and recommend improvements to increase customer satisfaction and reduce service gaps. 
• Lead quality improvement initiatives and assist with setting SLAs.

Job Requirements

• Minimum 3-5 years of experience in E-payment, FinTech, or banking sectors. 
• Proven experience in sales auditing, training, or quality roles. 
• Experience managing or supporting a large-scale sales force (preferably indirect/outsource teams). 
• Strong knowledge of E-payment processes, POS systems, and digital finance operations. • Excellent auditing, analytical, and reporting skills.
• Solid understanding of compliance standards (CB, AML, KYC). 
• Strong communication, coaching, and presentation skills. 
• Proficient in Microsoft Office (especially Excel and PowerPoint); familiarity with CRM or auditing software is a plus. 
• Ability to travel to field branches if needed.

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