Job Description

Job Title: Call Center / Sales Agents – Fresh Graduates

Location: Muscat, Oman

Company: Naser Car Services – Car Servicing, Maintenance & Repairs

About Us:

We are a leading automotive servicing and maintenance company in Muscat, committed to delivering top-quality, convenient solutions and excellent customer care to anyone who owns a vehicle. To support our growth, we are looking for motivated and professional Call Center / Sales Agents to join our team.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and courtesy.
• Assist customers by answering inquiries related to car servicing, maintenance, and repair solutions.
• Provide accurate information about services, promotions, and packages.
• Identify customer needs and recommend suitable solutions.
• Schedule appointments and follow up with customers to ensure satisfaction.
• Maintain customer records and update databases efficiently.
• Work closely with the sales and service teams to achieve monthly targets.

Requirements:

• Fresh graduates are highly encouraged to apply.
• Strong communication skills in English and Arabic (spoken and written).
• Professional telephone etiquette and a customer-first mindset.
• Positive attitude, willingness to learn, and ability to work under pressure.
• Basic computer skills (MS Office, CRM knowledge is a plus).
• Passion for sales, customer service, and the automotive industry.

What We Offer:

• Training and mentorship to help you grow professionally.
• A supportive and dynamic work environment.
• Attractive salary with performance-based incentives.
• Opportunities for career development within the company.

If you are enthusiastic, professional, and eager to start your career in sales and customer service, we’d love to hear from you!

Skills

Communication & Interpersonal Skills

• Excellent verbal and written communication in English and Arabic
• Active listening and the ability to understand customer needs
• Clear, professional telephone etiquette

Customer Service Skills

• Strong customer-first mindset
• Patience, empathy, and conflict-resolution skills
• Ability to build rapport and maintain positive relationships

Sales & Persuasion Skills

• Confidence in presenting and recommending services
• Ability to identify upselling and cross-selling opportunities
• Goal-oriented mindset with motivation to achieve sales targets

Organizational & Technical Skills

• Basic computer literacy (MS Office, email, data entry)
• Familiarity with CRM systems (preferred, not required)
• Attention to detail for updating customer records accurately

Workplace & Personal Skills

• Team player with the ability to collaborate with sales and service staff
• Positive attitude and adaptability in a fast-paced environment
• Time management and multitasking abilities
• Willingness to learn and grow within the automotive services industry

Industry Awareness (Good to Have)

• Basic knowledge of automotive services and maintenance (preferred, but can be trained)
• Interest in cars and the automotive industry

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