• Serve as the primary contact for a portfolio of clients using HubSpot.

• Develop and maintain strong, long-term client relationships.

• Understand client business objectives and tailor HubSpot solutions to meet those needs.

• Guide clients through onboarding and ensure successful implementation of HubSpot tools.

• Provide ongoing support and training on HubSpot’s features and best practices.

• Identify opportunities for clients to optimize HubSpot use and drive business growth.

• Monitor client usage and success metrics, proactively addressing any issues.

• Identify upsell and cross-sell opportunities to increase client spending and satisfaction.

• Regularly communicate with clients to review progress, gather feedback, and update on new features.

• Prepare and present reports on client performance and ROI from HubSpot.

• Collaborate with internal teams to resolve client issues and deliver exceptional service.

• Bachelor’s degree in Marketing, Business, Communications, or a related field.

• Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry.

• In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.

• Strong understanding of digital marketing principles and practices.

• Excellent communication, interpersonal, and negotiation skills.

• Ability to manage multiple clients and projects simultaneously.

• Strong problem-solving skills and a proactive approach to client management.

• HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

Working Hours

APAC shift (availability expected from 4 AM IST)

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