Job summary

SWATX are seeking a skilled and motivated L2 Support Engineer with expertise across Azure, AWS, and Oracle OCI.

Responsibilities

• Handle escalated technical issues from L1 engineers.
• Provide advanced troubleshooting for customers across Azure, AWS and Oracle OCI services and architectures.
• Create and maintain technical documentation and runbooks.
• Mentor L1 engineers and conduct knowledge transfer sessions.

Qualifications

• Associate or professional-level cloud certification in at least one platform: MicrosoftAzure Administrator Associate, AWS Solutions Architect Associate, or Oracle Cloud Infrastructure Certified Associate.
• 2+ years of experience working with Azure, AWS, or OCI services in an MSP or vendor support role.
• Strong knowledge of networking concepts and security best practices.
• Experience with infrastructure as code (CloudFormation/Terraform).
  

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