Tenex.io is a fast-growing SaaS platform that transforms how property owners, managers, and enterprises operate and engage with their communities. From facility and asset management to tenant experience, AI-powered leasing, and finance automation, Tenex is redefining PropTech in the GCC and beyond. With 80% of our customers in GCC, our mission is to empower organizations to achieve 10x growth in operations through technology.

We’re looking for a Customer Success Manager (CSM) to join our team and lead our customer relationships. At Tenex, CSMs have reliable working hours, a fully remote setup, and the autonomy to drive real impact with clients.

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What You’ll Do

• Own customer relationships: Act as the main point of contact for assigned accounts, ensuring adoption, satisfaction, and retention.

• Drive adoption: Guide customers in maximizing Tenex modules (property management, leasing, finance, maintenance, AI tools, community engagement).

• Onboard effectively: Deliver smooth and structured onboarding experiences, ensuring customers go live quickly and effectively.

• Be proactive: Monitor account health, anticipate risks, and design strategies to prevent churn while identifying upsell opportunities.

• Collaborate cross-functionally: Partner with Sales, Product, and Engineering to ensure customer feedback translates into product improvements.

• Educate & enable: Train client teams on new features, share best practices, and champion Tenex as a productivity driver.

• Strategic account management: Build long-term trusted relationships with decision-makers, from real estate developers to enterprise operations leaders.

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What We’re Looking For

• 4+ years of experience in SaaS Customer Success, Account Management, or related roles (Enterprise SaaS is a plus).

• Strong understanding of SaaS metrics (ARR, retention, expansion) and ability to manage renewals and upsells.

• Excellent communication and relationship-building skills across technical and executive stakeholders.

• Highly organized with a structured approach to managing multiple accounts.

• Comfortable working remotely, self-driven, and accountable to clear outcomes.

• Arabic language proficiency is a strong advantage (given our core market in GCC).

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Why Tenex.io

• Remote-first, reliable hours – we respect work-life balance.

• High-impact role – your success directly drives Tenex’s ARR growth.

• Ownership – we want CSMs who think like partners, not employees.

• • Regional leadership – shape the future of PropTech across the GCC
  

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