Key Responsibilities:

• Oversee daily operation, to ensure smooth workflow and compliance with company policies.
• Ensure contracted agreements are executed accurately to fulfill company commitments.
• Communicate effectively with clients and internal stakeholders to achieve successful negotiations and collaboration.
• Handle effectively all customers/tenants' complaints and requests ensuring proper actions are being taken to secure timely resolution in line with agreed communication guidelines.
• Operate the CRM system by creating and following up on tickets to guarantee proper service cycle completion.
• Ensure Health and safety standards are implemented across operations to maintain a safe working environment.
• Monitor, Report and address operational issues to provide effective solutions that sustain efficiency.
• Supervise and participate in promotion and marketing activities to ensure safe setup, execution, and dismantling.

Knowledge, Skills & Experience:

• Bachelor’s degree in Business Administration
• Minimum of 7 years of experience in Mall/Retail operations
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines.
• Proven ability to perform effectively under pressure and in fast-paced environments.
• Excellent communication and negotiation skills for engaging with clients and internal stakeholders.

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