Qualifications

• Bachelor's degree in engineering Business or related field

Responsibilities

• Lead and manage regional and remote service teams
• Ensure high-quality service delivery and timely issue resolution
• Conduct regular service audits and performance evaluations
• Maintain strong relationships with key clients and stakeholders
• Handle escalated customer issues professionally and promptly
• Collaborate with sales logistics and technical teams to ensure service alignment
• Develop cost-saving strategies without compromising service quality
• Coach and develop team members through ongoing feedback and training

Skills

• Solid experience in field service operations and team leadership
• Strong communication and problem-solving skills
• Excellent organizational and time-management skills
• Experience with service-related software/tools is a plus
  

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