Job summary

To provide a professional first technical point of contact for the customer . Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate 'next step' as part of the case flow process. Perform technical escalations in line with company procedure. Monitor systems, customer network security and products, and deal with alerts and events as appropriate. Document all troubleshooting and a case management actions via the electronic case management system. Conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, customer faults.

التقديم الان