Responsibilities:

• Build and maintain strong relationships with key clients to deeply understand their needs, challenges, and business goals.
• Serve as the primary point of contact between clients and internal departments, including Sales, Product Development, and Customer Support.
• Oversee the onboarding process for new clients, ensuring a seamless transition and successful product implementation.
• Track client usage and performance metrics to drive engagement, address concerns proactively, and maximize product value.
• Identify and pursue upselling and cross-selling opportunities aligned with client needs and objectives.
• Conduct regular business reviews with clients to present value delivered, gather feedback, and outline growth opportunities.
• Collaborate closely with the Product team to relay client feedback and support the development of product improvements.
• Stay updated on industry trends and competitive offerings to effectively position and communicate product value.

Required Skills:

• Excellent Communication: Able to convey complex information clearly and professionally.
• Active Listening: Attentive to client feedback and needs, with a focus on building trust and rapport.
• Problem Solving: Ability to anticipate issues and develop strategic solutions.
• Time Management: Capable of managing multiple client relationships and tasks efficiently.
• Negotiation: Skilled in identifying win-win outcomes and handling sensitive discussions effectively.
• Presentation: Comfortable delivering engaging and insightful presentations to various stakeholders.
  

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