About us:

Elsewedy Electric: Powering Progress, Empowering People

For over 80 years, Elsewedy Electric has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments.

Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being.

Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.

This job opportunity is offered by Elsewedy Electric Graduate Development Program.

The program is designed for Graduates with 0-2 years' of experience. The program offers various job rotations, mentorships, coaching & trainings. 2023 & 2024 Graduates are welcomed to apply.

Roles & Responsibilities:

• Install and configure computer equipment and peripherals for both full network setups and end-user workstations.
• Manage printing, scanning, and copier services.
• Provide basic training and guidance to end-users.
• Deliver end-user support across all devices, including PCs, tablets, and mobile phones.
• Handle user calls and inquiries, ensuring responses are provided within the agreed SLA.
• Escalate technical issues to vendors and follow up until resolution and case closure.
• Report user requests and incidents to IT management.
• Enhance user productivity by proposing new solutions or improvements to existing systems.
• Provide on-call support outside working hours, as per the agreed SLA.
• Maintain and manage IT asset inventory.

You're a great fit if you have:

• Bachelor’s degree in Communication Engineering, Computer Science, or a related field.
• 0–2 years of experience in a relevant field.
• Fluency in English (spoken and written).
• Experience working with ticketing systems.
• Certifications: CCNA, MCSE.
• Preferred knowledge in:

• Virtualization

• SAN storage

• Office 365

• Endpoints

• System Center family

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