Job Details

Experience Needed:1 To 8 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Call CenterCustomer ServiceCustomer Support

Job Description

• Answer calls promptly and professionally, providing accurate information about hospital services, doctors, clinics and appointment availability.
• Schedule , confirm and cancel patient appointments using hospital's system.
• Handle patient inquiries, requests and complaints with empathy, ensuring issues are escalated to the relevant departments.
• Maintain accurate call records, patient information and documentation in hospital's database.
• follow hospital policies and confidentiality guideline.

Job Requirements

• previous experience in a call center or customer service role, preferably in healthcare.
• Strong Communication skills in Arabic and English ( written and spoken ).
• Proficiency in Microsoft Office and hospital information systems.

للتقديم الان