Job Details

Experience Needed:3 To 6 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• IT/Software Development
• Engineering - Telecom/Technology

Skills And Tools:

Microsoft SQL Server(HTTP/SREST APIs,JSONCRMProduction SupportHTML

Job Description

1. Aware of system requirements and interfaces, and well-informed about the service provided to the end-user.
2. Having a complete knowledge of the system's features, infrastructure and components.
3. Regularly inspecting audit logs and monitoring system performance. 
4. Check and solve assigned tickets as Level 3.
5. Analyze the Issues/Cases to fix all impacted.
6. Collaborate with development teams to deploy hotfixes and patches.
7. Figure out the Root cause of the cases to aid Dev teams.
8. Support with proper action for the below cases Classification:
   1. Handle the System availability/stability issues. 
   2. Report any integration issue for the Service Provider with Logs.
   3. Executing database queries to resolve data issues.
9. Logging and maintaining records of all issues/Cases.
10. Preparing necessary reports for management and service providers.
11. Ensuring that solutions provided to the client are functioning properly.

Job Requirements

1. Working knowledge of database systems (e.g., SQL Server)
2. Strong understanding of web technologies (HTTP/S, REST APIs, HTML, JSON, etc.).
3. Logs inspecting (Elastic Search is extra)
4. 3+ years of experience in web application production support or related role.
5. Experience working with ticketing and incident management systems (CRM).
6. Office knowledge (Excel, PPT,…)
7. Event Driven (is extra

PROJECT FULLY BASED ON SITE KSA

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