Job Details

Experience Needed:More Than 5 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:Confidential

Job Categories:

• Engineering - Mechanical/Electrical

Skills And Tools:

Mechanical troubleshootingElectrical diagnosticsTechnical documentationCustomer servicePreventive maintenanceEquipment installationTeam collaborationProblem-solving

Job Description

We are seeking a highly motivated and experienced Heavy duty Service Engineer ( Mechanical and Electrical) to join our team.

 

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Help facilitate planning and execute the daily operations and sales of the rental center.
• Develop and maintain strong relationships with customers in order to gain repeat business.
• Keep accurate records and document customer service actions and discussions.
• Analyses statistics and compile accurate reports.
• Leverage Sales Managers in identifying and building relationships with prospective and current customers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Assess and coordinate proper rental equipment for customers.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Job Requirements

• Proven working experience as a Service Manager.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques
  Proficiency in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically and to lead.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Heavy Equipment experiences; Drilling machines, lifting cranes and earthmoving.
• BS degree in Business Administration or related field.
• Hard worker.
• List of customers.

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