Are you a people-first leader with a passion for operational excellence and team development?

We’re looking for an Operations Supervisor to join our growing NEXfamily and lead a group of talented Team Leaders in delivering outstanding customer experiences for our global clients.

Key Responsibilities

 • Lead, coach, and inspire Team Leaders to drive performance, engagement, and accountability.

 • Oversee daily operations across multiple contact center teams, ensuring adherence to KPIs and SLAs.

 • Monitor client satisfaction, identify process gaps, and implement continuous improvement initiatives.

 • Collaborate with QA, WFM, and Training to enhance efficiency and service quality.

 • Prepare weekly and monthly performance reports and present insights to senior management.

 • Manage offshore accounts and ensure smooth coordination with international clients.

🔹 Requirements

 • Minimum 4+ years of experience in contact center leadership, with at least 2 year as a Supervisor or equivalent role.

 • Proven experience managing offshore or international accounts is a MUST

 • Strong analytical, communication, and leadership skills.

 • Excellent command of English (spoken and written).

 • A passion for developing people and creating a culture of excellence.

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