Location: 100% Remote

Pay Rate: $51/hr on W2, Paid Weekly.

Initial Assignment Length: 6+ Months (Extension is possible based on performance, attendance, and business need)

Start Date: ASAP

Benefits: Paid weekly, health, dental, and vision insurance available!

Job Summary:

Digital Transformation and the Employer Digital ART is seeking a detail-oriented and proactive individual to join our team. This role is ideal for someone who excels at translating complex business needs into clear documentation and thrives in a fast-paced, Agile Delivery Model environment. The successful candidate will play a key role in creating user-centric materials, collaborating across departments, and driving to achieve Team objectives.

Required Skills & Qualifications:

• Minimum of 5 years of experience writing business documents such as reference documents, marketing materials, or similar. Think marketing-type materials. (big emphasis on marketing background, must have!)
• Strong understanding of Agile delivery models; certification is a plus.
• Expert in Microsoft Word, PowerPoint, and Excel.
• Familiarity with using Copilot or other similar AI tools is a plus.
• Exceptional written and verbal communication skills.
• Comfortable showcasing your work, gaining feedback, and providing the final deliverable.
• Ability to review and analyze data as it relates to customer lists.
• Experience with managing tasks within an initiative or project.
• Proven ability to present deliverables, negotiate strategy, and build trust with stakeholders.
• Self-motivated with excellent time management and multitasking abilities.
• Comfortable working in a dynamic, customer-driven environment.
• Adaptable to change and able to pivot quickly when priorities shift.

Key Responsibilities:

• Develop user guides, visual aids, and reference materials to enhance the digital user experience.
• Write clear, concise, and structured business work instructions and communication documents.
• Conduct analysis and discovery of existing documentation to identify gaps and improvement opportunities.
• Own the end-to-end process of creating new documentation—from concept through development to final approval.
• Collaborate with Product Owners and Scrum Masters to support the management of backlogs, prioritize tasks, and support sprint execution and planning.
• Demonstrate capability to facilitate stakeholder review meetings, fostering collaboration to ensure alignment in business communications and Service Reference documentation.
• Write and update user stories as they pertain to your work.
• Participate and engage in Program Increment Planning (PI Planning) and all Agile ceremonies.
• Coordinate with cross-functional teams to ensure alignment and successful outcomes.
• Reinforce a positive customer experience over deployment. Work with the Employer Digital ART, the Operational Readiness Team, and key Business Partners to operationalize key features and work.
• Identify issues and bottlenecks and propose actionable improvements.

Key Behaviors

• Think critically and challenge assumptions, identifying areas of improvement and continuously driving the best solutions – Seize Opportunity
• Be consultative around the problems being solved, sourcing ideas and feedback from multiple people and areas – Seek Diverse Perspectives
• Practice keen negotiation skills, driving and prioritizing the best customer experience even if that doesn’t directly tie to the original requirements – Deliver what Matters
• Build partnerships and bring the right people to the table to resolve issues and reduce risk – Create Alignment
• Ensure capabilities and solutions are delivered quickly and completely, understanding that every release is a chance to improve the customer experience – Act with Urgency
• Be accountable for the subject matter and accurate delivery of business documentation, knowing that details matter – Take Responsibility

• للتقديم الان