Job Purpose

The Airline Reservation Agent will be responsible for managing all aspects of flight bookings and ticketing operations for RealEgypt.com clients based in Alexandria. The role requires precision, excellent customer service, and in-depth knowledge of airline reservation systems — particularly Amadeus, which is mandatory. The agent ensures smooth travel arrangements and contributes to the company’s overall service quality and sales performance.

Key Responsibilities

• Handle all flight reservation requests received via phone, email, or the company’s internal system.
• Book, issue, reissue, and cancel tickets accurately using the Amadeus GDS system.
• Ensure all passenger data, travel documents, and visa requirements comply with airline and destination regulations.
• Provide clients with professional advice on flight options, fare rules, baggage policies, and travel schedules.
• Coordinate with airlines and suppliers to resolve booking or ticketing issues promptly.
• Process refunds, exchanges, and credit notes according to airline and company policies.
• Maintain organized records of bookings, payments, and client communications.
• Prepare daily and weekly reports on bookings, cancellations, and revenues.
• Deliver excellent customer service to maintain client satisfaction and loyalty.
• Keep updated on airline schedules, fare changes, promotions, and travel advisories.

Qualifications and Skills

• Minimum 2 years of experience in airline reservations and ticketing, preferably in a travel agency or tour operator.
• Proficiency in Amadeus GDS is mandatory.
• Strong knowledge of international airfare rules, ticket reissues, and refund processes.
• Excellent command of English (written and spoken).
• High attention to detail, accuracy, and time management.
• Strong communication and problem-solving skills.
• Customer-focused, proactive, and able to work effectively under pressure.
• Knowledge of additional GDS systems (Sabre, Galileo) is an advantage.
  

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