الخبرة : 5-8 سنة
الراتب : Not mentioned
المكان : Egypt
Job Details
Experience Needed:5 To 20 YearsCareer Level:ManagerEducation Level:Not SpecifiedSalary:25000 To 30000 EGP Per MonthJob Categories:
Skills And Tools:
Job Description
About Us
We are a growing service company operating in the fields of facility cleaning, building services, and temporary employment.
With over 500 employees across Europe and the Middle East, we stand for quality, efficiency, and reliable customer service.
To strengthen our team in Cairo, we are looking for an experienced and motivated leader to join us as a Call Center Supervisor (m/f/d) – responsible for team leadership, scheduling, and process
Your Responsibilities
Lead, motivate, and organize a team of Teleagents & Calculation staff
Supervise and control daily operations in both inbound and outbound activities
Plan shifts, distribute tasks, and continuously optimize workflows
Monitor target achievement and service quality using clearly defined KPIs
Conduct team meetings, training sessions, and coaching
Collaborate closely with senior management and the sales department
Prepare performance reports and implement improvement measures
About Us
We are a growing service company operating in the fields of facility cleaning, building services, and temporary employment.
With over 500 employees across Europe and the Middle East, we stand for quality, efficiency, and reliable customer service.
To strengthen our team in Cairo, we are looking for an experienced and motivated leader to join us as a Call Center Supervisor (m/f/d) – responsible for team leadership, scheduling, and process
Your Responsibilities
Lead, motivate, and organize a team of Teleagents & Calculation staff
Supervise and control daily operations in both inbound and outbound activities
Plan shifts, distribute tasks, and continuously optimize workflows
Monitor target achievement and service quality using clearly defined KPIs
Conduct team meetings, training sessions, and coaching
Collaborate closely with senior management and the sales department
Prepare performance reports and implement improvement measures
Job Requirements
Your Profile
Excellent German language skills (spoken and written, at least C1 level)
Several years of experience in a call center, ideally within facility management, cleaning services, or staffing
Proven experience in a leadership or supervisory role
Confident handling of CRM systems, dialer software, and MS Office (especially Excel)
Strong communication, organizational, and decision-making skills
Structured, solution-oriented, and motivational leadership style
High level of responsibility and the ability to prioritize effectively
We Offer
A responsible leadership role in an international working environment
Attractive performance-based compensation with target and bonus options
Modern workplace and a motivated team
Flat hierarchies and short decision-making paths
Development opportunities within a growing corporate group
Your Profile
Excellent German language skills (spoken and written, at least C1 level)
Several years of experience in a call center, ideally within facility management, cleaning services, or staffing
Proven experience in a leadership or supervisory role
Confident handling of CRM systems, dialer software, and MS Office (especially Excel)
Strong communication, organizational, and decision-making skills
Structured, solution-oriented, and motivational leadership style
High level of responsibility and the ability to prioritize effectively
We Offer
A responsible leadership role in an international working environment
Attractive performance-based compensation with target and bonus options
Modern workplace and a motivated team
Flat hierarchies and short decision-making paths
Development opportunities within a growing corporate group