ly: Hotel Operation

Job Summary

The Reservation Agent plays a key role in the hotel’s sales and marketing operations by managing guest bookings, optimizing room occupancy, and maximizing revenue. This role serves as the primary point of contact for guests, ensuring a seamless reservation experience while promoting hotel services and packages

Reservation Management

• Handle guest inquiries and reservations via phone, email, and online platforms
• Provide accurate information on room availability, rates, and amenities
• Assist guests in selecting accommodations based on preferences, budget, and special requirements
• Process reservations efficiently, ensuring accurate input of guest details and payment information
• Monitor room inventory and adjust allocations to optimize occupancy and revenue

Guest Service

• Respond promptly and professionally to guest inquiries, concerns, and complaints
• Coordinate with housekeeping and front office to ensure smooth check-in/check-out experiences
• Promote hotel amenities, packages, and special offers during the booking process

Sales & Reporting

• Upsell additional services to enhance guest experience and increase revenue
• Prepare daily, weekly, and monthly reports on reservation activities and performance
• Maintain accurate and up-to-date reservation records in compliance with privacy regulations

Job Knowledge & Skills

• Proficiency in hotel reservation systems and booking platforms
• Strong communication and customer service skills
• Attention to detail in handling guest information and special requests
• Knowledge of hotel policies, procedures, and room types
• Sales acumen for upselling services and promotions
• ERP knowledge, preferably SAP functional skills

Experience Requirements

• Minimum 5 years of total work experience
• At least 3 years of relevant experience in reservations or front office
• 2 years of experience in the GCC region is a plus

.Education

• Bachelor's Degree in Hospitality and Tourism or any relevant field
• Certificate in Hotel Management or a related field (preferred)

Core Competencies

• Accountability
• Collaboration
• Front Desk Operations
• Guest Relations
• Hotel Bookings
• Leadership
• Product/Service Management
• Quality
• Reservation Management
• Resilience
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