الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Cairo,EG
Role Purpose
Sales Officer is to secure excellent sales results (from new and
existing students) to assist the Teaching Centre to meet or exceed its
sales targets. The post holder will act as British Councils ambassador,
providing a seamless customer experience to customers and students in
handling enquiries about British Council English language services,
meeting agreed targets, objectives, and Key Performance Indicators
(KPIs).
Essential Requirements
consistent and positive customer experience in line with the Global
Customer Service Strategy and relevant corporate standards and polices
first-level enquiries received in person, via email, social media, chat
or telephone on relevant aspects of the British Councils activities /
products, in a friendly and professional manner, in line with Customer
Service standards, and forward all 2nd level enquiries to relevant
colleagues, ensuring they are attended to within specified timelines
out all reception and registration duties in line with relevant
corporate standards and policies. All physical spaces accessible to
customers should reflect the British Council brand
frontline of the British Council, to ensure that dress sense and tone of
voice is representative of the organisational brand values and
standards
they occur, providing an effective presence, and ensuring that corporate
requirements are met whenever activity takes place
to the Voice of the Customer programme by regularly sharing weekly
insights and comments gathered from customers through formal and
informal channels
that at all times, interactions are as per Teaching Centre standards
and Corporate Child protection and Safe-Guarding policies
Teaching Centre sales consultations which involves but not limited to
providing speaking assessment to evaluate customers final language
level according to agreed assessment guidelines.
rapport with prospective customers to gain understanding and
information to respond to their specific needs and requirements
all opportunities on CRM and send proactive communication to candidates
to nurture leads as per process agreed with business
conversion rates of enquiries to sales figures by communicating features
and benefits of British Council offers, convincing and influencing
prospects to enrol/ register
conversion rates and achieve daily and monthly targets defined at centre
level. Strive to improve conversion rate by keeping abreast of all
changes to offering, observing classes , sharing insight with business
teams regarding reasons for drop off and handling objections effectively
follow up customers who do not register after enquiry / consultation
and gather information which can be used for future marketing purposes
and/or service improvements
provide energy and purpose in following the Marketing Action Plan and
Academic Quality Plan in agreement with the CSM and Teaching Centre
Manager with a view to achieving student and test-taker numbers and
income targets
appropriate classes, entering details accurately on TCMS, in a
professional and friendly manner
satisfaction surveys for all regular public courses into the agreed
documentary scorecard management system to agreed timings and standards
and report money collected from customers for placement tests / courses
/ books / examination registrations and other products / services daily
according to FCCF and audit requirements, through cash desks and by
issuing receipts for all income received; reconciliation and, accepting
refund requests. Cash desks must be balanced and closed accurately with
actual received income
Any other administrative duties that may be assigned by Management
which may include but are not limited to creating POs, counting cash,
sending SMS and email communications to customers, processing bank
transfers, etc.
Desirable Requirements
Further Information
This post is open to candidates who have existing legal rights to work in the country
Please note that all applications should be submitted only in English.