We are Looking for a Back office customer service.

Responsibilities:

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.

-Responding promptly to customer inquiries.

-Communicating with customers through various chats and tickets.

-Acknowledging and resolving customer complaints.

-Knowing our products inside and out so that you can answer questions.

-Processing orders, forms, applications, and requests.

-Keeping records of customer interactions, transactions, comments, and complaints.

-Communicating and coordinating with colleagues as necessary.

-Providing feedback on the efficiency of the customer service process.

Requirements:

-At least 1 year of experience in CS.

-Familiar with social media and live streaming apps.

-Strong analytical skills.

-Fluent in English speaking and writing.

-Capable of working under pressure and willing to work with a flexible work schedule.

-Skilled in communication and good at handling problems.

-Self-motivated, results-driven, professional, and efficient.

-Internet-related experience is preferred.

-2 Days off

-8 working hours

-Salary gross 8800k

-Medical and social insurance.