Your Role – Magic happens when you bring great people together!
- Handle customer requests from offer creation till order delivery.
- Provide first level of customer support (phone, email, chat,..)& customer visits
- Provide Customer support related to:
- Commercial Support (Price & Availability , Product selection, Catalogue questions)
- Logistics: Order Entry / Mgmt
- Returns Handling (Admin)
- Proactive Information to customers
- Marketing support
- Promote our Schneider digital tool related to the customer support & responsible to engage the customers to use it
- Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience
- Handling customer complains & close follow up with all stakeholders till complain closure.
Qualifications
About You
- BSc. degree in Business Administration
- Fluency in English is a must
- Computer Skills: MS Office platforms (Excel, Word, PowerPoint, etc.)
- SAP Knowledge is a must
- Personal Skills:
- 1-4 experience in relative field
- Good level of communication skills
- Problem solver
- Strategic thinking
- Multi tasking
- Customer centric mindset & able to deal with angry customers
- Must be resilient and not easily overwhelmed by numerous requests from customers.
- Apply NOW
