Your Role – Magic happens when you bring great people together!

• Handle customer requests from offer creation till order delivery.
• Provide first level of customer support (phone, email, chat,..)& customer visits
• Provide Customer support related to:
• Commercial Support (Price & Availability , Product selection, Catalogue questions)
• Logistics: Order Entry / Mgmt
• Returns Handling (Admin)
• Proactive Information to customers
• Marketing support
• Promote our Schneider digital tool related to the customer support & responsible to engage the customers to use it
• Lead Continues improvement action to bring efficiency on our daily operations & enhance customer experience
• Handling customer complains & close follow up with all stakeholders till complain closure.
  

Qualifications

About You

• BSc. degree in Business Administration
• Fluency in English is a must
• Computer Skills: MS Office platforms (Excel, Word, PowerPoint, etc.)
• SAP Knowledge is a must
• Personal Skills:
• 1-4 experience in relative field
• Good level of communication skills
• Problem solver
• Strategic thinking
• Multi tasking
• Customer centric mindset & able to deal with angry customers
• Must be resilient and not easily overwhelmed by numerous requests from customers.
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• Apply NOW