Requirements:

- Graduates with higher qualifications only

- Proficiency in the basics of the English language

- Good communication skills

- Termination of military service for males.

Required tasks:

Manage large volumes of incoming and outgoing calls in a timely manner (for Etisalat Cash services).

Follow scripts and instructions assigned to calls.

Identifying customer needs, clarifying information, and providing available solutions or alternatives.

Providing marketing offers for the organization’s products and services when given the opportunity.

Building sustainable relationships with customers by obtaining additional data such as (email, or another phone number)

Keep records of all conversations in our contact center database in an understandable manner.

Attending educational training on an ongoing basis to improve the level of service and performance.

Follow up on procedures to achieve the goals of the service department

Apply for here