Job Responsibilities
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
- Extract and combine data to generate standard reports.
- Help senior colleagues manage internal client and customer relationships by using relevant sales or client systems.
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
- Obtain authorization from a supervisor or manager for any exceptions from mandatory procedures.
- Record and process custom/special customer orders, often dealing with ambiguous delivery expectations.
- Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
- Sell standard products and services to customers and/or supervise a team of sales advisors.
- Support others by carrying out routine inventory tasks, following established procedures.
Education
Bachelor Degree in Business Administration or Relevant field of study preferred
Required Qualifications & Skills
Minimum Experience: 1 - 2 Prior sales experience is preferable
