Job Description
Interact with Breadfast customers over system phone and email messages
Determine customer needs and provide appropriate solutions
Empathize with and prioritize customer needs
Respond to customer inquiries on Breadfast social media channels
Review customers feedback and order reviews on daily basis and resolve any issues in a timely manner.
Periodically test Breadfast website and mobile app and provide feedback
Document interactions with customers into CRM system.
Job Requirements
Ability to communicate correctly and clearly with customers
Excellent documentation skills — documenting interactions with customers into CRM system
Good comprehension skills — ability to clearly understand and state the issues customers present
Good composition skills — ability to compose a grammatically correct concise and accurate written response
Ability to empathize with and prioritize customer needs
Demonstrable interpersonal and conflict resolution and negotiating skills
Ability to determine customer needs and provide appropriate solutions
Effective problem-solving skills: ability to approach problems logically
Strong handling skills
Action detail oriented and self-disciplined
Excellent spoken and written communication skills using both Arabic and English languages are must.

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