Job Purpose:

To answer phones to respond to general customer inquiries, requests, and complaints. Could you project a professional company image through phone interaction?

Job Responsibilities:

• Handle calls in Arabic & English in a professional manner and address customer inquiries related to banking products and services.
• Research required information using available resources.
• Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.
• Follow up with customer calls where necessary.
• Adherence to standard work procedures while handling customer calls.
• Comply to information security and data privacy policies.

Qualifications & Work Experience:

• Bachelors degree
• 1 to 3 years of relevant work experience is a plus. However, fresh graduates are welcome to apply
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• At least B2 English level
• Excellent communication skills (written & verbal).
• The ability to work under stress.
• Problem-Solving Skills.
• Ability to lead, plan, and manage change.
• Strategic thinker.
• Proactive/Self-starter
• Deadlines driven.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customers needs
• Data entry in various platforms

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