Main role

• Maximizing profits through ensure selling all product lines
• Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone
• Effective use of tools and information to drive customer service delivery and Retail performance
• Ensure all customer needs are met, and sales opportunities are maximized Achieve cross sale penetration rates and elite referrals achieved for account opening, lending and other sales
• Developing and growing new business relationships
• Ensuring consistently high level of customer service through seeking ways of streamlining and improving turnaround times by effectively dealing with customer complaints and achieving ongoing improvement in the Customer Satisfaction Rating
• Continually monitoring and reviewing procedures in place and ensuring compliance with all requirements, audit recommendations and local laws

Job requirements

• Bachelors degree
• Minimum of 3-year experience in banking sector
• Proven ability in customer relationship management
• Ability to analyze financial priorities and influence customers to take appropriate action to meet their needs

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