Job Purpose: To provide support to the branch network by serving as a universal banker who is capable of playing multiple roles as universal teller, operations officer, floor manager and customer relationship officer which will help manage capacity at the branches with minimum disruption.

KEY ACCOUNTABILITIES

Cash Transactions

1- Handle all Teller function accountabilities when assigned as a Teller.

2- Process customers OTC (Over the counter) transactions; support Customer Service in sales through customers referrals and support branch sales through universal teller proactive outreach.

Operations

3- Handle all Operations Coordinator function accountabilities when assigned as an Operations Coordinator.

4- Service complex customer walk-in transactions (e.g. transfers, cheques) and support Customer Service in sales through referrals.

Floor Management

5- Handle all Floor Manager & Quick Service Officer functions accountabilities when assigned as a Floor Manager or Quick Service Officer.

6- Meet & greet customers and guide them to the right staff; help with missing documents and ensure seamless experience; Educate customers with ATM functionalities and services and support with online sign-ups utilizing demo account.

7- Process simple customer transactions under 2 mins (e.g. debit card issuance request, cheque deposits, statement and letter issuance).

Customer Relationship Management:

8- Handle all Customer Relationship Officer accountabilities when assigned.

9- Own and handle customer queries by taking ownership and responding in a timely manner.

10- Answer questions about account types and banking products and services, such as money market accounts, exchange rates, loans, and credit cards.

11- Open all types of accounts (current, savings, time deposit, saving certificates).

Policies & Procedures:

12- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

Day-to-day Operations

13- Follow the day-to-day operations related to own jobs to ensure continuity of work.

Compliance:

14- Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIBs sound legal position and mitigate any potential risks.

Qualifications & Experience:

• Bachelors degree in accounting, finance, business or related field
• From 0 – 3 years of retail banking experience.

Skills:

• Good communication skills
• Good Problem-solving skills
• Detailed oriented & well organized
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