1. Receiving the customers

2. Handle the customer complaint

3. Register all data on the System (customer data and mobile data)

4. Complaint analysis

5. Troubleshooting

6. Contact with the maintenance department

7. Deliver the mobile to the customer after fixing

8. Contact with the warehouse department for the accessories and spare parts price.

9. Receiving money from the customer

10. Contact with the financial department to finalize all financial cases

11. Report to the manager