Patient Interaction:

• Greet and check-in patients as they arrive.Verify patient information and update records.
• Schedule and confirm appointments.
• Provide information about the facility, services, and policies.

Administrative Duties:

• Answer and direct phone calls.Manage patient records and files.
• Process insurance forms and handle billing.Collect and process payments.
• Maintain the reception area, ensuring it is clean and welcoming.

Communication:

• Communicate effectively with healthcare providers, patients, and other staff.
• Relay messages and information to appropriate parties.
• Handle patient inquiries and complaints professionally.

Coordination:

• Coordinate patient flow to ensure efficient use of clinic time.
• Assist in the preparation of patient documents and reports.
• Collaborate with other departments to ensure seamless service delivery.