Job Description:

· Providing prompt, respectful, efficient and detailed service by engaging directly with Microsoft customers via chat, calls and emails.

· Adherence to strict policies and processes related to customer privacy.

· Working across the customer service spectrum to ensure a consistent and highest-quality level of support.

· Being a voice and an advocate for our customers when something doesn’t feel right.

· Working with customers to understand how they use Microsoft products to respond to their inquiries and maximize their investments.

· Acting as an advocate for our customers by navigating and advising on observed areas for improvements.

· Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

· Assisting with customer communication during Microsoft’s critical launches and support events.

· Developing detailed knowledge about specific product lines and features.

· Supporting Microsoft Subscription service.

· Using persuasive skills to offer customers suitable licenses to serve customers’ businesses.

Incentives:

Inbound calls

No overnight shifts (from 9AM to 12AM max)

Social and Medical Insurance

Transportation Provided

Good work environment

salary 14,374 Basic Gross with commission base up to 13,000 Gross

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