Role Purpose


Technical Expert, IT Systems is responsible for analyzing, configuring, maintaining and supporting on all IT systems & technologies in the entire zone including Microsoft active directory services, Exchange services, virtualization technologies (VMware, Hyper-V), system center suites, Citrix, on premise Datacenter Hardware systems including Servers (Rack, blade), Storage Systems, backup devices, SAN switches and ensures security, availability of systems to support the business.


Role Details – Key Responsibilities And Accountabilities


Projects Planning
Support the new openings by configuration of IT systems
Maintain professional, impartial and efficient relationships with supplier and partners
Maintain proper documentation for all relative fields of responsibility
Promotes and practice communication and participatory management within the team
Propose and implement action plans in order to increase productivity, performance and effectiveness of the operation


Hardware, Software, Security & Support
Maintain data centers and all servers of the zone
Install the servers OS and administrate the related domains for the zone
Implement the Zone Systems part of the Disaster Recovery including building the Zone Disaster Recovery Centers
Securing company data using windows updates, Anti-Virus and Encryption
Ensure the backup procedures are followed for users and systems data
Implement and administer the MS Exchange Servers for Zone HO
Provide the role of 2nd & 3rd level support for countries and stores
Deliver systems securely to mobile users for better productivity using technologies such as MDM (Mobile device Management)
Respect and enforce the security and safety procedures
Ensure the Periodical tests “Full Back up restore, Hosts fails over test …etc.” are done according to the procedures and corrective actions are applied
Guarantee the quality, confidentiality and application and protection of company’s “Know-How”
Ensure stability of the systems and communications to avoid any down time in operations.
Guarantee that the information provided by the system is accurate and usable
Provide clear, correct, and concise information


IT Assets
Ensure the proper conservation, utilization and profitability of the company’s assets


General
Practices the company values and guarantees the same is respected and followed by the department team members
Ensure the existence of technical training modules for administration of all systems under the responsibility and participate in the training delivery
Contribute to the internal communication of the company strategy and objectives
Communicate social information that can affect the activities and/or image of the Company
Guarantee minimum delay in all recovery procedures in order to minimize the impact on operation
Report any action that might interfere with the proper functioning of the company
Support necessary measures towards continuous growth of the company


Functional/Technical Competencies
MCSA, MCSE, MCITP, MCSTS in Microsoft Technologies is necessary
Extensive knowledge of Networking, CCNA certified preferred
Extensive knowledge of VMware and Citrix Technologies
Exposure to cloud technologies (Azure Cloud, IAAS, PAAS, O365)
ITIL framework preferred
Project Management Professional (PMP) preferred




Minimum Qualifications/Education


Qualification, Experience & Skills:
Bachelor’s Degree in Computer Science, IT or any relevant discipline




Minimum Experience
0-2 years in the related function




Skills
Highly organized with strong multitasking skills
Good time management skills
Good problem solving skills
High attention to detail
English (Full professional proficiency - Required)
Arabic is an advantage
Seniority Level
Entry level


Industry
Banking Retail Financial Services
Employment Type
Full-time


Job Functions
Information Technology


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