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Order handling and communication with customer
Customer order check against stock availability and plans (MTS orders)
Communicating open orders status to the account manager & customer
Create and coordinate deliveries for customer orders
Handling claims & returns, maintaining the stock level updated
Liaise with Planners to receive updates on stock levels and planned deliveries from overseas factories
Placing POs to the factories, follow up on documentation and order delivery to Egypt free zone warehouse
Ensure delivering the order to the customer on time, taking into consideration production lead time, sea transit time, and storage in free zone warehouse transit time.
Issuing and delivering all shipping documents to the customer on time (BL, Invoice, PL)
Communicate to the customer, on monthly basis, open orders status update
Weekly meeting/report on orders on hand vs month target per channel
Plans vs sales analysis on monthly bases
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