About the Role


We are looking for a Customer Support Representative (CSR) focused on placing the customer support building blocks for our early venture startup Khazna. This is a critical role at this stage and the work that you will do will be significant in scaling to hundreds of thousands of users.




The CSR role is a unique opportunity to shape the future of this early venture, Khazna. You will be responsible for delivering a magical experience, addressing difficult problems and delivering insights to the broader team to improve products and processes.Community Operations Representatives are the core of the support experience, both helping and educating users through their lifecycle. CSRs help people resolve their issues and turn unhappy users into our most passionate advocates.




What you ll do


Deliver magical support experience
Be customer centric and continuously advocate for improvements in the user experience
Address complex user problems and show empathy during unsatisfactory experiences
Be the person that allows us to continuously retain our users as they come to us for support
Be part of a strong feedback loop, where you will escalate critical issues to team leads to drive an improved user experience.




What you ll need


Bachelors degree or college experience mandatory & Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments preferred but not mandatory.
Good knowledge of English (written and spoken) & Exceptional Arabic reading comprehension and writing skills. Must be able to communicate freely with our users
High proficiency using computers and excel
Passion for helping others and creating support experiences that exceed users expectations.
Ability to identify user problems and finding quick solutions, even for multiple issues at a time
Ability to work well in a team environment
You deeply care about making an impact and improving lives
Apply for here