What You Will Be Doing
Solving the difficult customer problems that our AI bot was unable to help them with.
Use voice and written communications to ask insightful questions that get to the root cause of the customers problem.
Generating solutions using your deep product knowledge and our rich knowledge bases
Spending over 20% of your time learning, improving your ability to support the products you know and expanding the breadth of products you can support.
Customer Service Representative Key Responsibilities
Be online for one of three daily shifts, as part of a team providing 24x7 global support.
Take ownership of support incidents and use all available resources and knowledge to resolve them.
Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets.
Basic Requirements
Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
Familiarity with a range of enterprise software solutions including Sharepoint and SQL and be comfortable in conversations with IT professionals and technical customers.
Experience troubleshooting and solving technical problems.
Customer advocacy, empathy and keen attention to detail.

Apply for here